Software platforms
A recurring operating problem can point to a product opportunity. The starting point is the person doing the work, the workflow they need to complete, and the outcome that would make a change useful.
When to consider this
Consider this focus when the same problem appears across teams or customers and a repeatable product may serve it. A custom tool, an existing product, or a process change may still be the appropriate answer.
What we work through
Validated user needs
Identify who experiences the problem, what they do today, and which evidence supports changing that experience. Separate observed needs from assumptions about desired features.
Repeatable workflows
Describe the inputs, decisions and handoffs that recur. Understand meaningful exceptions before turning a single working example into a broader product.
Defined outcomes
Agree what a useful result would look like for the user and the business. Choose measures that can be observed after the product enters use.
Scalable product structure
Consider access, operating ownership, support and future changes alongside the interface. Product decisions need a workable operating model as well as working software.
Discuss software platforms with Operon.
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